Privacy Policy

How we look after the information you share with Hannon Engineering, and the choices you have.

Last updated 7 October 2026

Who we are

Hannon Engineering Ltd is responsible for personal information collected through this website and when you contact us about our rail engineering, surveying and civils services.

For privacy enquiries or to exercise your rights, email info@hannonengineering.co.uk or call 01302 276 190.

Information we collect

Enquiries: your name, email address, telephone number if supplied, and the project details or other information you include in your message.
Our correspondence: information exchanged while discussing an enquiry, preparing a quotation or providing our services.
Website and security information: technical details such as your IP address, browser, device, requested pages and request times, where recorded by our hosting and security systems.
Cookie preferences: your choice about optional analytics and when you made that choice.
Optional analytics: if Google Analytics is enabled and you allow it, information about visits, pages viewed, approximate location, device and browser, and how visitors reach and use the website.

Please only include information relevant to your enquiry. Our enquiry forms are not intended for sensitive personal information.

How and why we use information

We use enquiry and contact information to respond, discuss project requirements, prepare quotations and manage customer relationships. Depending on the enquiry, this is necessary to take steps towards or perform a contract, or for our legitimate interests in communicating with customers and business contacts.

We use technical records to operate the website, investigate problems and prevent misuse. Our lawful basis is our legitimate interest in running a secure, reliable website. We may also retain or disclose information where necessary to meet a legal obligation.

Optional Google Analytics is used with your consent to understand website use and improve our content. You can refuse it or withdraw your consent through without affecting your ability to use the website or contact us.

Google Analytics and Search Console

We may enable Google Analytics 4 to help us understand which pages are useful and how visitors find the website. When enabled, it loads only after you allow optional analytics. It uses identifiers and cookies to produce reports about website activity. Advertising personalisation and Google Signals are disabled in this website’s analytics setup.

We may also use Google Search Console to understand how the website appears in Google Search and identify indexing or performance issues. Search Console verification through a DNS record or verification tag does not add visitor-tracking cookies to this website. Any Google Analytics used alongside it remains subject to your separate analytics choice.

These tools are described for current or future use; their inclusion in this policy does not mean they are active on every visit. Read Google’s Privacy Policy and our Cookie Policy for more information.

Information may be handled by authorised people at Hannon Engineering and service providers who help us operate our website, hosting, email and business systems. Enquiries are stored in the website’s enquiry records and delivered by email so we can respond. Google receives analytics information only when the analytics service is enabled and you have allowed it.

We may share relevant information with professional advisers or public authorities where necessary for legal obligations, disputes or the protection of our rights. We do not sell your personal information.

Some providers, including Google when used, may process information outside the UK. Where this involves a restricted transfer of personal information, appropriate safeguards must apply, such as UK adequacy arrangements or approved contractual protections. Contact us for information about safeguards relevant to your information.

How long we keep information

We keep enquiry and correspondence records for as long as needed to respond, manage the resulting business relationship and deal with relevant legal, accounting, contractual or dispute requirements. The appropriate period depends on the nature of the enquiry, whether work proceeds and any outstanding obligations.

Technical records are kept for the period needed to operate and protect the website and investigate incidents. If analytics is enabled, account retention settings determine how long detailed analytics records remain available; we assess this against the period needed to understand usage trends and improve the website.

Your cookie choice is remembered for up to 180 days. The durations of browser cookies and storage are explained in our Cookie Policy.

Your rights and choices

Depending on the circumstances, you can ask to access your personal information, correct it, delete it, restrict its use or receive a portable copy. Where processing is based on consent, you can withdraw that consent at any time. This does not affect processing that was lawful before withdrawal.

Your right to object: you can object to processing based on our legitimate interests, including explaining how it affects your particular situation. Contact info@hannonengineering.co.uk to make a request. We may need to confirm your identity before responding.

You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113. You can contact us first if you would like us to help resolve a concern.

Security, links and policy updates

We use appropriate access controls and technical measures to help protect information. No website or email service can guarantee absolute security.

Other websites linked from this site have their own privacy practices. This policy covers Hannon Engineering’s website and enquiries, rather than those external sites.

We may update this policy as the website or our practices change. The date above shows when it was last updated. Material changes to optional tracking will be reflected in the Cookie Policy and consent controls.